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Applications

In addition to BSG's capabilities to design, deploy and operate Microsoft application solutions and create bespoke applications using its own application development team, BSG also creates and integrates application solutions using its own and partner applications.

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> Overview

> Secure Messaging

> Managing Content

Overview

BSG's approach to creating application solutions is about engaging the customer in the most effective ways possible in order to drive revenue from your channels to market. To that end, BSG has developed a compelling portfolio of business applications that underpin our long heritage in developing customer engagement and sales applications.

For each application, BSG offers professional services to analyse and define the requirements of your business, development services to install, integrate and configure, and support services to maintain and enhance.

Why did BSG choose them?

They help to drive more sales for your business
They help to drive maximum quality traffic to your door
They generate the best MI & reports available to enable effective business decision making
Each one drives competitive advantage and delivers you measurable ROI
They are complimentary applications, therefore taken as a package they are compelling
BSG can host and manage the applications outside your internal architecture if required
BSG has the capabilities to support the applications
Rental or ASP pricing is available

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Secure Messaging

BSG creates secure messaging systems that enable you to use the Internet to communicate with staff, partners and strengthen their relationships with customers.

PostX

BSG is a PostX partner in the UK and Europe.

PostX provides an extensible secure messaging platform with many unique and patented features. The technology enables businesses to:

Present messages via a web-based secure message center (“pull” model) or deliver securely to the desktop (“push” model),
Without the need for the recipient to install software or certificates,
Irrespective of the recipient's email platform,
With the option of online or offline access.

The two delivery models are completely integrated and can be used in combination

PostX Business Applications

PostX enables enterprises to send secure messages and information from any source, to any recipient, using a single platform that integrates with any existing infrastructure.

PostX provides secure messaging solutions that fall into three main business application areas:

Desktop-to-Desktop email. Often driven by compliance requirements and including collaborative working applications.
Statement, document and forms delivery. Applications where paper and postage suppression, efficiency and self service initiatives are the prime drivers.
Secure CRM. Customer demand driven applications where the number of inbound email requests to enterprises is in the millions per year and growing rapidly, and secure response is necessary.

Universal Reach and 100% Delivery

PostX solutions deliver secure messages and documents to any desktop or server regardless of the recipient platform without the need to install software or certificates at the recipient desktop. PostX Universal Transport solutions provide clients with multiple options to “push” and/or “pull” recipient's information with Secure Envelope, WebSafe, and S/MIME methods. The messages and documents are compressed.

PostX References

PostX installations include Charles Schwab, JP Morgan Chase, ABN.AMRO, HSBC, Bank One, Royal Bank of Scotland, AT&T Wireless, Mayo Clinic, Children's Hospital, American Family, Citi International Credit Cards ( Singapore), Norwich Union, Friend's Provident, Zurich FS and the Ireland Revenue Service.

Competitive Differentiation

The challenge has been to implement a single solution platform that aggregates all information, seamlessly integrates with existing infrastructure, and provides 100% reach secure delivery. PostX is the only solution currently available able to meet these requirements. PostX clients are alone in delivering millions of messages via web presentment and securely to their customer's desktop every week

Return On Investment

PostX customers experience an immediate return of their investment in several areas:

Reduction or elimination of paper and postage, and reducing the processes and labour involved in the delivery of customer data, such as statements, and customer query responses.
PostX solutions initiate revenue growth. With aggregation of information PostX can personalise the message data to enable enterprises to cross-sell and cross-market to customers in a trusted, attractive approach that has demonstrated greater returns than direct mailing and telemarketing.
By aggregating customer information from multiple lines of business. PostX can provide clients and their customer service representatives with a unified view of the organisation and its customers. This can be viewed through the PostX WebSafe mail portal and can be delivered in a single electronic document.

Standardised Encryption

PostX utilises widely-adopted encryption techniques and algorithms. Each security methodology is based on the strongest, most widely accepted algorithms, enabling selection of the most appropriate encryption methodology.

Enterprise Class Scalability

The PostX platform is the only enterprise-class solution with the capacity, throughput, and performance to process today's heavy traffic. The open J2EE architecture satisfies volume, performance, and redundancy requirements with maximum reliability. It can be deployed across multiple servers in clustered or load-balanced configurations to support the delivery of millions of documents per month.

PostX supports multiple hardware and software platforms including:

AIX, Sun Solaris, Windows and Linux
Websphere, Weblogic, JBOSS
DB2, Oracle.

Rapid Deployment

PostX seamlessly integrates into any existing environment for desktop and gateway deployments. The PostX architecture uniquely enables integration with email clients at the desktop, and with any back-office application, including print streams, databases, legacy systems, flat files, and networking infrastructure.

Administration

PostX provides a web-based interface for day-to-day administrative tasks. The role-based management model enables authorisation for access and delegation of administrative privileges to specific administrators. The system is secured, and allows for remote administration.

Tracking and Monitoring

PostX solutions track the processes and delivery of all traffic within the system. Enterprises can produce reports that summarise and detail activity based on the administrators requirements. The system is designed to export any or all data to 3rd party software for graphical presentations of the reports.

PostX monitors for security compliance and protection of confidential information.

Authentication

PostX provides the means to secure messages (including documents and attachments) using strong encryption. Only recipients of the secured messages with the proper credentials will be able to decrypt and view the messages. PostX provides a variety of authentication schemes and integration options.

Interactive Communications Hub

PostX can integrate with popular CRM products such as Kana, Siebel, and eGain to facilitate the securing of email responses to customer queries. References for this solution include JPMC (one of the largest implementations in the world with 6M web mail boxes) and Royal Bank of Scotland.

Download the PostX Trusted Messaging

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Managing Content

The business process commonly called Content Management has four main aspects: Content gathering or creation, Content manipulation, Content production and Content re-use. This can be more simply summarised as Creating, Manipulating, Producing and Re-using. What happens at each phase, how it happens, and how important it is, varies for different businesses, which is why content management solutions differ too.

Content management solutions should be affordable to any organisation and simple enough for anyone to use. The content management market is moving from over expensive and difficult to implement, enterprise scale software towards standards based implementation and commodity pricing. In addition Microsoft to deliver content management solutions using Microsoft Office SharePoint Server BSG also partners with Ektron.

Ektron offers an affordable, robust and flexible Web Content Management / browser-based Web Editor solution, that empowers anyone, regardless of their technical skill, to create, manage and publish HTML or XML content on Websites or Intranets. With more than 10,000 implementations worldwide, Ektron helps to simplify the Web content challenges of more organisations than any other Web content management vendor.

Ektron helps organizations manage people, process and information. Ektron's software solutions automate business and publishing processes and help organisations to lower Web content- and document-lifecycle costs, comply with regulatory requirements and unify the efforts of distributed knowledge workers.

An Ektron CMS helps organisations to effectively manage people, process, and information on the Web while driving better business results. Benefits of an Ektron CMS include: