Every organisation is different and their needs change over time. BSG understands this is important, so therefore offers you choice. Choice lets you support and operate your IT infrastructure and applications in a way that works for your business.
One of the key differentiators that ensures clients choose and remain with BSG is its ability to provide the widest possible range of choice on day one and continue to offer that choice throughout the life of the relationship.
You may be in a position to operate your IT products, services or solutions yourself or you may wish to look to BSG to operate all or part of it for you. BSG let's you choose the next step to meet the needs of your organisation:
| Your Requirement |
BSG's Involvement |
| We want to locate and operate our IT on our own premises, but may from time to time require adhoc assistance |
BSG's wide range of skills and experience are available on a time and materials (T&M) basis or can be purchased in advance and delivered against a defined service level agreement (SLA) via BSG's Technical Assurance. |
| We want to locate and operate our IT on our own premises the majority of the time, but require ongoing assistance against a defined SLA |
BSG's range of Support Services are on hand to meet your infrastructure and application needs; providing 24x7 cover, permanent on-site staff, on call staff or remote support with the expertise you require against a defined SLA. |
| We want to locate all or part of our IT within a state of the art data centre, but we want to operate it ourselves |
BSG's ISO27001 certified data centre provides the non-stop environment you require. Remote and / or physical access to your own secure area ensures you have the control you require. |
| We want to host some or our entire web and inward facing applications and infrastructure within a state of the art data centre. We want it ALL to perform as though the state of the art data centre was in our own premises and we still want some level of control over our own IT |
BSG's ISO27001 certified data centre provides the non-stop environment you require. BSG's Hosting Services will provide an SLA that ensures your WAN or LAN extension connecting to the data centre is available and will also provide an SLA that ensures that not only your infrastructure, but also your applications are available. It is up to you how much responsibility you give BSG to operate your applications. |
| IT is not our business. Whether our IT is located within a data centre or on our premises we don't want to mange it. We want a managed service, so that our IT partner takes complete control and provides us a single SLA that ensures it does what we want it to do and if it doesn't we want compensating for our lost business. |
BSG Managed Service take responsibility for selected IT services, managing the delivery of those services in their entirety. The managed services offered by BSG are comprehensive and focused on increasing the efficiency and productivity of IT departments today by:
Reducing costs by automating and consolidating IT requirements
Increasing the service levels of IT to the business by increasing security, availability and reliability
Increase the capabilities of IT enabling organisations to work effectively
Reduce the effort required to manage, operate and maintain IT |