Managed Services Case Studies

Sector: not for profit
Solution: managed email and collaboration service

“Through working with BSG, our ICT team can now focus on those areas of IT that add unique value to the organisation.”  - Rob Smith, Virtual IT Director, AAT

Sector: financial services
Solution: full IT outsource including: hosting, managed email, shared storage, managed backup, proactive monitoring, a fully managed service desk, network support, virtual desktop, systems administration

“It was imperative that we select a service provider that is able to maintain the smooth operational running of all systems and services whilst being able to adopt a proactive and responsive approach that assists Enrich Reward Ltd in the achievement of its business objectives. BSG demonstrated an understanding and ability to be able to meet this key requirement.” - David Brooks, Finance Director, Enrich Reward Ltd

Sector: transport
Solution: managed service for 140 users

“BSG are the right size and fit for HS1 in the right location to provide a tailored IT managed service. Consequently BSG will act as an ‘IT shepherd’ for HS1 on all IT related matters. In an ever changing business environment, we need to work with a managed services partner that can offer us a flexible service that is able to adapt to the way we work allowing us to deliver a first class service to our customers.” - Graham Gunn, Head of Corporate Services, HS1

Sector: testing
Solution: managed monitoring, managed IT support and application management

"By choosing BSG, we now have a robust, resilient and efficient managed IT service in place which allows Intertek’s personnel to concentrate on those areas of the business which give us real competitive advantage." - Michael Barber, CIO, Intertek

Sector: construction
Solution: utility managed services including: 24/7 service desk, systems monitoring, managed backup, managed storage for their HP EVA SAN environments, managed Citrix, email configuration and management, managed patching, database administration, and systems administration

“We wanted to provide our business with the best IT service possible, and BSG have demonstrated their ability and commitment for us in the past. We see them as the ideal partner to place out trust with them for the next 3 years since they are continuing to drive down our operational costs whilst at the same time delivering new effective IT services that have a direct effect in terms of productivity to our 7,500 users.”  - Brian O’Conner, Group CIO, Morgan Sindall

Sector: publishing
Solution: utility managed service

“By working alongside BSG, we’ve proven that we offer an extremely successful service to our clients – a service that simply wouldn’t have got off the ground without the knowledge, expertise and support of BSG… We also felt we had an excellent cultural fit with BSG. We didn’t want to use a huge company that would make us feel inordinately small - BSG is very much a similar size to ourselves. As businesses, both the NLA and BSG face similar business issues on a daily basis and we felt that BSG mirrored our company’s sense of dynamism, responsiveness and agility.” - Derek Colvin, Operations Director, NLA

Sector: property
Solution: full IT outsource including: 24/7 service desk, Exchange email, Citrix, end user desktops, WAN netwotking

“BSG’s experience with similar organisations delivers us much more than just reliable pain free IT. We benefit from their experience to reduce costs and promote client engagement. We can now work our IT investment harder, delivering faster and more efficient services to our clients while maintaining a different standard of service in a competitive property market. In this respect our aim is to raise the industry standard and set a benchmark for sophisticated communication within the Commercial Property sector.”  - Ian Rudland, CEO, Vail Williams LLP